Returns & Exchanges at Petronella's Gallery and Bookstore
We want you to be completely satisfied with your artistic fashion pieces; therefore, we offer returns on unworn items within 30 days of delivery. Please ensure all original tags and gallery packaging are intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original boutique packaging to ensure they are protected during transit.
Ship Your Return
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our gallery team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing