Frequently Asked Questions
Everything you need to know about shopping at Petronella's Gallery and Bookstore
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
Do you offer returns on fashion items and accessories?
Yes, we accept returns on unworn clothing and accessories with original tags attached within 30 days of purchase. Please note that custom gallery prints and used books are final sale.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website to monitor your delivery progress.
Are the materials used in your apparel sustainably sourced?
At Petronella's, we prioritize ethical fashion. Many of our curated pieces are made from organic cotton, recycled fibers, or sourced from independent artisans who follow fair-trade practices.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our fulfillment center and can no longer be changed, though you may initiate a return upon receipt.